AI Hairstyle — Support
AI Hairstyle helps you explore hairstyles, review your Hair Profile, and create AI previews of selected hairstyles and hair colors using a photo. Previews offer styling guidance; they do not guarantee an identical real-world haircut or color result.
Features and purchase options vary by platform, app version, and availability.
Getting started
- Browse hairstyles in Explore.
- Sign in using an available Google or Apple sign-in option when prompted. Current production photo-based features require a Member account.
- Choose a clear, front-facing photo containing one person, or take a photo with the camera.
- Follow any photo guidance. Hair Analysis is free, and you can review or correct your structured Hair Profile.
- Choose a hairstyle and, where available, a hair color. Generation requires an applicable generation credit or entitlement.
- Open an available result in My Looks. Use Save to keep it on your device or Share to send it through your device’s sharing options.
AI Hairstyle is intended for adults aged 18 and over.
My photo will not upload or pass checking
- Check your connection and follow the message shown in the app.
- Choose a photo with one person and a clearly visible, adequately framed face.
- If the image is blurry or poorly lit, try a clearer photo.
- If the file is too large, select a smaller photo.
- If photo access has expired, select the photo again.
- A technical checking failure is not a judgment about your appearance or necessarily a problem with the photo.
Changing the current uploaded photo removes the previous photo and its associated previews. Save any result you want to keep before changing or removing its source photo.
My generation is processing or failed
The displayed progress can be an estimate. Leaving the generation screen does not cancel the submitted job.
Check the current status before submitting another generation. Retry when the app offers that option.
If generation fails or the output fails the service’s objective acceptance checks, its reserved generation value is released once, subject to the original entitlement’s expiry. This is a credit adjustment, not a refund to your payment method.
If your balance still appears incorrect after the job finishes, use the support contact below. Avoid purchasing again solely to resolve a missing balance.
The preview does not look as expected
AI previews can change details or estimate areas hidden in your source photo. A technically delivered result does not guarantee that you will like the style or that a salon can reproduce it exactly.
Choosing another hairstyle or requesting another generation uses another applicable entitlement. Disliking the style does not automatically restore the credit.
Why did a photo or result disappear?
AI Hairstyle is not permanent photo storage. Generated results have a maximum service-access window of 24 hours after technical completion and can be removed earlier following explicit removal, account deletion, or unsuccessful processing.
Creating an account or subscribing to Pro does not extend image retention. Save an available result to your device if you want to keep it. See the Privacy Policy for the full image and deletion lifecycle.
Generation credits and purchase options
| Option | Approved US-dollar price | What it provides |
|---|---|---|
| Welcome | US$0.99 | 1 generation, once before the account’s first successful paid purchase |
| Single | US$1.99 | 1 generation |
| Pack 5 | US$7.99 | 5 generations |
| Pro | US$19.99/month | 50 generations per paid billing period and no ads |
The localized price and billing information displayed by Apple App Store or Google Play at checkout control your purchase.
Balances are verified by the service. A store approval or callback must be reconciled before the app can grant value.
For Pro Members, the current subscription allowance is used before separately purchased credits. For non-Pro Members, purchased credits are used before an available earned daily reward.
Why is Welcome unavailable?
Welcome is available only before the account’s first successful paid purchase. A previous Single, Pack 5, or Pro purchase also counts.
Spending credits, renewing or ending Pro, signing out, or restoring purchases does not reopen Welcome. A cancelled or failed purchase that grants no paid value does not use the offer.
How Pro works
Pro includes 50 generations per paid billing period. The allowance follows your verified subscription period, not necessarily a calendar month.
Unused included generations do not roll over. Separately purchased credits remain separate and are not reset by subscription renewal, cancellation, or expiry.
Active Pro stays ad-free even after its included allowance reaches zero. If you need more generations, the app can offer separately purchased generations.
Manage or cancel Pro
Use Account → Manage membership when available, or open subscription management in the store that billed you:
- Apple: follow Apple’s subscription cancellation instructions.
- Google Play: follow Google Play’s subscription management instructions.
Deleting AI Hairstyle or deleting your account does not cancel a store subscription. Confirm cancellation and the relevant expiry information in the store.
Restore purchases or refresh a missing entitlement
- Sign into the same AI Hairstyle account associated with the purchase.
- Check that the device’s store uses the Apple or Google account that made the purchase.
- Open Account → Restore purchases.
- On iOS, complete any Apple authentication prompt.
- Wait for the verification result and review your balance or Pro status.
Restore does not refill spent generation packs, grant duplicate credits, or transfer a purchase to another AI Hairstyle account. Existing unspent account value is reconciled separately from creating a new purchase.
If Restore is cancelled or fails, try again when the connection or store is available. If verification remains pending, contact support rather than buying the same item again.
Purchases or prices are unavailable
An offer may remain unavailable until the store returns its product and price information. An unavailable product does not imply that another product is also unavailable.
Check your connection and store sign-in. If you have already been charged, check the store’s purchase history and use Restore before considering another purchase.
For payment-method or store-account problems, use Apple or Google support. For a charge with a missing AI Hairstyle entitlement, include the product name and approximate purchase date in your support request; do not send raw purchase tokens or receipts.
Refund requests
Use the refund process for the store that billed you:
Refund approval is not guaranteed by AI Hairstyle. A verified refund or revocation can remove the corresponding remaining credits or subscription access.
Ads and Pro no-ads
Eligible non-Pro users may see Banner ads, including users who have purchased generation packs. A generation-pack purchase does not include Pro’s no-ads entitlement.
Where Rewarded ads are available, eligible non-Pro Members may earn at most one generation reward per UTC calendar day. The reward requires successful server verification. Cancelled, failed, or unverified ads do not grant value. Daily rewards are separate from purchased credits.
Active Pro suppresses both Banner and Rewarded ads, even with no included generations remaining.
Ads or rewards can be unavailable because of consent status or service availability. Ad privacy options appears in Account when the applicable privacy-choice form is available.
Google and Apple sign-in help
Use the same sign-in method and provider account you previously used with AI Hairstyle. Matching email addresses do not automatically merge Google and Apple identities.
If you cancel the provider’s sign-in prompt, sign-in does not complete. Try again through the app’s sign-in button when ready.
If your purchases appear under another AI Hairstyle account, do not delete accounts or create new purchases as a troubleshooting step. Contact support first.
Delete a profile, account, or retained images
- Delete Hair Profile / Delete profile: removes the current Hair Profile and signs you out.
- Delete account: removes the sign-in identity and current Hair Profile, disables Member access, and initiates deletion of associated retained photos and results.
- Account → Privacy & Data → Remove current photo and previews: requests removal of the current source and its retained associated results.
- Delete this preview in My Looks, where available: removes that available result.
Economic and certain operational records remain separate. Physical image cleanup runs in the background and may retry failures.
For Sign in with Apple, external authorization revocation may still be pending after local account deletion. If the app asks you to remove AI Hairstyle in your Apple Account’s Sign in with Apple settings, follow that instruction.
Subscription cancellation is separate. Cancel through Apple or Google if you want to stop renewal.
You can also request account or data deletion without reinstalling or signing in: email contact@quanpoint.com, identify AI Hairstyle, and explain whether you want account deletion or deletion of particular data.
Contact support
Product, purchase, or technical support:
For privacy and account/data deletion: contact@quanpoint.com.
For a technical request, include your device platform, operating-system version, app version, a short description of the problem, and the non-sensitive error message. For purchase issues, include the product name and approximate purchase date.
Do not send passwords, verification codes, payment-card information, authentication tokens, raw purchase receipts, or selfies.
Read our Terms of Use and Privacy Policy.